Local Focus
Today, government agencies are challenged to reduce costs, improve quality of service to match expectations built up in the private sector, and cut time-to-market from policy to execution. A.T. Kearney's government practice is focused on helping government agencies become more agile across all of these dimensions. We provide government offerings in a wide variety of areas:
Leadership
- Establish and build commitment to a clear vision for the organization
- Focus on future trends and strategic goals
- Increase flexibility and apply resources where and when they are needed most
Culture and Values
- Create a culture of sticking with and delivering goals
- Look beyond immediate needs to invest in innovation
- Build a sense of teamwork throughout the organization
Performance Management
- Adjust performance management around leading indicators, projecting future performance
- Motivate employees through monetary and non-monetary incentives
- Measure success in part by the generation of societal value
Organizational Change
- Drive change towards a clear vision guided by a strong customer focus
- Identify and deploy appropriate resources
- Reach decisions on change through consensus
- Be prepared to constantly change and improve the organization
Customer Service
- Customer interfaces that balance the quality and quantity of customer interactions
- Customer service that drives business processes
- Customers who are offered incentives to move to new, less expensive channels
Lean Operations
- Continually optimize processes according to best practice
- Use technology to develop joint service provision
- Operational management focus on performance and improvement opportunities
A.T. Kearney's Government practice provides a full range of management consulting services to national, state, and local government agencies. Our insight into the issues facing this sector has enabled us to design, develop, and implement operational and customer-driven solutions for our roster of clients.
